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Unable to sync with computer

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‎10-24-2019 02:42 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-24-2019 02:42 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

recently moved and lost sync with computer

 

Moderator edit: Subject for clarity 

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‎10-25-2019 17:12 - last edited on ‎09-18-2025 07:19 by Fitbit Moderator

‎10-25-2019 17:12 - last edited on ‎09-18-2025 07:19 by Fitbit Moderator

Hello @4444A, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your computer that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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