help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Delay in tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2019 12:02 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-06-2019 12:02 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

This has probably been asked before, I am new to running and I am very keen to tack my progress but the charge 2 seems to miss the first 10minutes of every run, I start and stop in the same place but it misses this out. Have I set it up correctly?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-06-2019 12:52

‎03-06-2019 12:52

I expect you are using the auto-detect feature.  If so, I recommend using the Exercise App, manually starting and stopping your workout.  This way you are sure to get credit for full time of workout, and you choose how to categorize it rather than relying on Fitbit to correctly recognize it.

For details on how to use this see How do I track my workouts with my Fitbit device?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes