Delete Weight Loss Badges

[bringmeabudd]

I searched this topic and it’s marked as solved, but the process did not provide a resolution for me. 

I accidentally typed in the wrong weight and now it looks like I earned badges I didn’t. 

I contacted Customer Support ok LIVE chat and was told I would get an email to follow up as my issue needed to be tiered somewhere else... but I still haven’t heard back. 

Thoughts?

[WendyB]

You need to wait for support. They will get back to you. They are the only way to get the badges deleted

[bringmeabudd]

Any idea how long that actually takes? It's been awhile...

[WendyB]

I cant answer that I'm sorry. Its a weekend so I'm sure there are less people around. Just be patient.

[bringmeabudd]

I didn’t enter it this weekend though. It’s been a few weeks, so I guess I’ll keep waiting... 

[AlexandraFitbit]

Welcome to the Community @bringmeabudd! Thanks for sharing the inconvenience that you have with the badges you haven't earned. As @WendyB kindly mentioned Customer Support is the only one that can help you to delete those badges, as you have already a case open I will appreciate if you can wait a little bit longer as your situation has been escalated as you were told. They will be in contact with you as soon as they can.

In the meantime please let me know if I can be of assistance with anything else. 

@WendyB thanks for your help! 

[hck8818]

I accidentally entered my weight incorrectly and now my Fitbit says I earned badges I didn't earn. Can you please delete them? Thank you.

[AlexandraFitbit]

Welcome to the Fitbit Community forums @hck8818! Thanks for letting us know that you have the same issue with the badges. I have created a case for you so our Support Department can erase them for you. They will be shortly in contact with you, please keep an eye on your inbox. 

Do not hesitaste to contact me again if you need anything else. 

[CourtneyK2023]

I did the same thing and in the past they would delete the badges no problem but now they can't. I would like to delete my badges but I can't and I really don't want to delete my account I've had for almost 9 years I think.