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Detailed sleep information not working

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‎05-02-2020 06:52 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-02-2020 06:52 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

about two weeks ago my sleep detailed info quit appearing-  the simplified is there.  Usually I can just clean the back of my fitbit or charge it and problem solved but none of those things has worked.  Any suggestions?

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‎05-02-2020 22:44

‎05-02-2020 22:44

mine did the same thing starting April 25th. It took me a few days to realize it was actually because my Charge 2 has stopped reading my heart rate. I have tried every suggestion that I have read over the past 2 days and nothing is working to get the heart rate mo it working again. So frustrated because my fit but was just fine then for no reason just stopped reading my heart rate resulting in no detailed sleep report. Not to mention it's throwing off the data results for my workouts too. 

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‎05-06-2020 04:09

In response to Hockeygirl1715

‎05-06-2020 04:09

That is exactly what happened to me. April 26th was the last day of an accurate heart rate reading and detailed sleep data. Same issue with work outs. It is providing in accurate results especially on calories burned (though I would have loved to have used so many calories). 

 

I have cleaned the sensor and around it, used all the tips on the sit - restarted various times, heart rate sync off/auto. The heart rate is back on but readings are about 30-40 beats per minute off in checking against a manual read as well as another device. 

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‎05-09-2020 12:53

In response to KPeach

‎05-09-2020 12:53

Sadly mine still isn't working. No heartrate and therefore no real calorie burn numbers or detailed sleep results. Guess when the watch part dies I will buy a Garmin. Tired of my Fitbits barely lasting 2 years. For $160 they shouldn't be disposable as they seem to be. 
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