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Device Pairing Issue

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‎05-26-2020 00:13 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-26-2020 00:13 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi folks,

 

I have recently upgraded my iPhone from iPhone 7 to iPhone 11. I realize that my fitbit is unable to sync when using the Fitbit app in my iPhone 11 (operated by iOS 13.5). I have then removed my device from my profile in the attempt to try setting up my Charge 2 as a new device. However, my iphone is unable to detect my charge 2. I have tried using the Windows Fitbit app to setup my charge 2 as new device too. But it won't work as well.

 

Anyone can offer me some help? Thank you.

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2 REPLIES 2

‎05-26-2020 00:16

‎05-26-2020 00:16

Hi, and welcome to the Community!

 

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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‎05-27-2020 11:34

‎05-27-2020 11:34

   Hey @CTCT hope you are doing well! And again, welcome. I suggest and you can also try disconnecting your charge 2 from bluetooth, restarting your phone and then reconnecting to bluetooth.

 

I hope your charge 2 gets back to working properly!

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