Device/app not matching

[Sherrigram]

A few times I've had my device and app not match on the hours moving. My device shows I've gotten the 250 steps for the hour but when I sync it with my phone, it's not showing the same thing. I walk way more than 250 steps per hour. Anyone else having this issue? Of course I don't notice it until later in the day when it's too late. 

[Rich_Laue]

Please see *https://community.fitbit.com/t5/Charge-2/Fitbt-is-not-tracking-250-steps-per-hour-after-getting-a-ne...

https://community.fitbit.com/t5/Charge-2/Hourly-activity-on-tracker-and-app-don-t-match/td-p/1949125...

https://community.fitbit.com/t5/Charge-2/Hourly-activity-on-tracker-and-app-don-t-match/td-p/1949125...

[Jennybear86]

I am having the same issue! My device the charge 3 shows I got my 250 steps but the app says I didn’t. I have tried everything from restarting the app, reinstalling it, turning off and on Bluetooth, restarting the phone. Everything else syncs fine.

[Rich_Laue]

Yes a known issue being looked at. Please see the board for your app.