Device is not recognized after app update

[Midas4192]

Again. upgrade to app will only work on iPhone and not my iPad 

I do not need any useless advise to work around

The app was in same situation for months and this summer magically someone corrected the problem 

Well it is about time for someone to fix it again. 

ipad will not recognize my watch but it will receive the data later. 
Bluetooth works, all the rebooting no luck, no other devices within 5 km

Seems to me no one checked fir this problem before upgrade issued

Sorry I upgraded.

Moderator edit: Updated subject for clarity and format. 

[AndreaFitbit]

Thanks for getting back to us @Midas4192. I´ll be glad to assist with your syncing with your iPad inquiry. Thank you for mentioning steps you have already checked and followed. 

I appreciate your feedback and comments. Could you please confirm that you have already tried steps of help article: Why won't my Fitbit device sync?

I´ll be waiting for your response. 

[Midas4192]

All steps have been tried numerous times with still not able to get iPad to recognize my Fitbit when it always did before.

Sent from my iPhone

Cheers

Paul

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you have tried all the steps numerous times @Midas4192.

Could you please let me know which is your iPad model?

I'll be waiting for your response. 

[Midas4192]

5th generation
Software 13.2.3

Sent from my iPhone

Cheers

Paul