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Device not charging after not using it for a while

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‎02-02-2020 12:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-02-2020 12:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I haven't used my Charge2 in over a year.  Does the battery have a shelf life?  When I plugged it in to charge, nothing came up on the screen.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-02-2020 13:26

‎02-02-2020 13:26

Hi @ladyvikin  its possible to revive it by doing a restart several times. There are members who have seen their devices come back to life and some who had to give up. All you can do is try and see what happens. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-05-2020 10:52

In response to Odyssey13

‎02-05-2020 10:52

Hi @ladyvikin, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. Just as @Odyssey13 suggested, some users found helpful our restart process. Also, please try the steps that are specified on: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Let me know if you need anything else.

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