help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not charging after not using it for a while

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2020 12:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-02-2020 12:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I haven't used my Charge2 in over a year.  Does the battery have a shelf life?  When I plugged it in to charge, nothing came up on the screen.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-02-2020 13:26

‎02-02-2020 13:26

Hi @ladyvikin  its possible to revive it by doing a restart several times. There are members who have seen their devices come back to life and some who had to give up. All you can do is try and see what happens. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-05-2020 10:52 - last edited on ‎09-16-2025 09:00 by Fitbit Moderator

In response to Odyssey13

‎02-05-2020 10:52 - last edited on ‎09-16-2025 09:00 by Fitbit Moderator

Hi @ladyvikin, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. Just as @Odyssey13 suggested, some users found helpful our restart process. Also, please try the steps that are specified on: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Let me know if you need anything else.

Best Answer