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Resetting my charge 2

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‎02-04-2020 03:34 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-04-2020 03:34 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I’ve bought a Charge 3 and have upgraded. My husband wants to use my Charge 2, how do I reset it? The factory reset instructions on Fitbit Help says hold down the button while disconnecting from the charging cable but you can’t do this? You hold the button down through the charging cable and have to let go to disconnect.  Am I missing something here?

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‎02-04-2020 06:57

‎02-04-2020 06:57

Would you be able to press the button down with a pencil tip or something and then disconnect the USB from its source? Just a thought, haven't tried it.

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‎02-04-2020 12:25

In response to doerf003

‎02-04-2020 12:25

@Orchid44 simply hand the Charge 2 to your husband. He will need to create a Fitbit account with his email address. 

He then adds the charge 2 to his account. At this time, if you haven't, the charge 2 will be removed from your account. 

You will need to remove the charge 2 from your phones Bluetooth menu. 

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