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Device not charging

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‎05-30-2019 21:09 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-30-2019 21:09 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My Charge 2 is a few years old. It has not been mistreated but it suddenly stopped working and has a black screen. It will not charge and only gets hot. I have tried the suggested charging for 2 hours and then pressing the button and it doesn’t restart. Any other suggestions? My app now says no internet connection. Let me

know if there is a way to fix this.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎05-31-2019 13:21

‎05-31-2019 13:21

Hello @RichHawley welcome aboard! I'm happy to help you with your charging concern.

 

I'd like to let you know that I've contacted our Customer Support team on your behalf to continue providing you assistance with your Charge 2 device. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon. In the meantime they get in touch with you, let me know if you have any additional questions I can assist you with.

 

I'll be here. 

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‎05-31-2019 15:07

In response to RicardoFitbit

‎05-31-2019 15:07

same thing is happening to me. charged it over night thought it was good and now nothing. same charger and lap top I have always used. however the app indicates the battery is full. nothing on the screen

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‎06-04-2019 16:40

In response to grandforks

‎06-04-2019 16:40

Welcome aboard @grandforks thank you for bringing this to my attention. My apologies for the delayed reply.

 

Thanks for troubleshooting this situation prior posting, I appreciate your patience with this matter. If you haven't already done so, please try our restart process following the instructions from our help article: How do I restart my Fitbit device? and let me know how it goes.

 

I'll be here if you need anything else. 

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