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Device not charging

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‎08-11-2019 10:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-11-2019 10:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Yesterday night I just saw my charge 2 was in low battery,as it was night I didn't wakeup and next day morning when woke up and tried to put my charge 2 in tracker to charge it , it showed me nothing on the screen like battery symbol or any other thing. 

It's been a bay long but nothing has changed 

What to do? 

 

Please help me.

 

Moderator edit: Subject for clarity 

Moderator edit: Format 

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‎08-11-2019 20:07

‎08-11-2019 20:07

Hello @raj32, it's nice to see you again participating here in the Community Forums!

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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