Device not charging

[DiDi]

Fitbit lost charge after not wearing over Christmas. Recharged it & both green lights on back flashing but display stuck on first screen. Allowed to loose charge & recharged - totally dead. Any ideas 15m old never had a problem before

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @DiDi, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions, I'll be here.

[DiDi]

Have tried all of the help suggestions nothing works. Cannot undersrand how it has suddenly stopped DidiSent from my Samsung Galaxy smartphone.