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Device not connected in account

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‎07-12-2020 17:25 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 17:25 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Need some help my Fitbit has disappeared from my account on the app and won't contact but my Fitbit still works as if it was connected. In a weird limbo 

 

Moderator Edit: Clarified subject

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‎07-14-2020 20:37

‎07-14-2020 20:37

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using? First, I recommend you to uninstall the Fitbit app from your phone and then forget the Charge 2 from the Bluetooth settings. Next, please re-install the app and follow the steps from: How do I set up my Fitbit device? to setup your device

 

If you experience difficulties with this process, try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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