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Device not recording sleep

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‎09-12-2019 05:06 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 05:06 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Suddenly my sleep is not appearing. It isn't showing anything at all - not that it didn't register and could not display a sleep score. It just says wear your Fitbit to bed (and yes, I did, same position on my wrist as always).

 

Moderator edit: Subject for clarity 

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‎09-13-2019 18:05

‎09-13-2019 18:05

Hello @JayNC, it's nice to see you again participating here in the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? Also, your device isn't recording Sleep Stages or sleep information at all? Which mobile device you're using to sync your Charge 2? In the meantime I receive your answers, please restart your Fitbit.

 

Keep me posted and let me know if you have any additional questions. 

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‎09-14-2019 05:42

In response to RicardoFitbit

‎09-14-2019 05:42

Thanks, the sleep just didn’t sync for one night. I put in my time that I thought I was asleep and that seemed to jog it’s memory!
It has shown my sleep stages the last 2 nights.
Sent from my iPhone
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