help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2019 03:39 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-11-2019 03:39 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My daughters Fitbit charge 2 died won’t charge there’s faint green lights coming from the back. I’ve cleaned the terminals and purchased 2 new charging cables. Tried resetting it. Won’t reset nothing works. Is it totally dead? If so this had been a compete waste of money.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-11-2019 20:11

‎08-11-2019 20:11

Hi @Unicorncampbell, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate all the details that were shared in your post regarding the inconvenience experience with your daughter's Charge 2 device, your effort and patience troubleshooting this situation prior to posting are appreciated. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

In the meantime they get in touch with you, let me know if you have any additional questions. 

Best Answer
0 Votes