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Device not taking charge

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‎05-25-2019 18:22 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-25-2019 18:22 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have been trying to get my Charge 2 to charge for days now!! It started almost a week ago. I thought maybe it was the charger because it functions perfectly. But even after buying 2 new chargers it still won’t charge. I am bummed! Can anyone help? I searched the help topics and cleaned the contacts but nothing!

 

Moderator edit: Subject for clarity and format

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‎05-26-2019 14:03

‎05-26-2019 14:03

Hi @SunsetRunner thanks for bringing this to my attention, I'm here to help you. It's nice to see you again participating in our Community Forums.

 

First, thank you for troubleshooting this situation prior posting and for purchasing replacement charging cables. If you haven't already done so, please try all the steps from our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

I'll be here if you need anything else. 

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