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Device not tracking exercise

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‎01-09-2020 00:58 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-09-2020 00:58 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Fitbit exercise tracker not working?

 

Moderator edit: Subject for clarity 

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‎01-10-2020 15:28

‎01-10-2020 15:28

Hi @Janred, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please provide more details about the issue you're experiencing? Is your Charge 2 not automatically recognizing your activities with the SmartTrack feature or when you initiate the activity from the exercise shortcuts, such information isn't synced with your account? When was the first time you experienced this and how many times since then? Also, which activities were not recorded? 

 

Keep me posted. 

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