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Device not tracking heart rate data

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‎01-09-2020 11:10 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-09-2020 11:10 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

So as of earlier today my HR monitor on my charge 2 stopped working. I have tried force syncing and changing the heart-rate setting from on, auto and off. I have removed the device from the app and repaired it, I have reset the device itself, i have let it charge for an hour and checked again but still nothing. In the dark you can see two very faint green lights but the usual bright green flashing lights have gone from the bottom of the tracker.

 

Moderator edit: Subject for clarity 

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‎01-10-2020 13:05

‎01-10-2020 13:05

Hello @ebrown4620, welcome to the Community Forums!

 

Thanks for bringing this to my attention and troubleshooting your device prior to posting. I was informed by our Support team that they are already providing you assistance with the inconvenience you're experiencing with your Charge 2. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about your concern.

 

Please do not hesitate to contact me back if you need anything else.  

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