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Device not vibrating

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‎12-26-2019 02:02 - last edited on ‎09-08-2020 11:28 by

‎12-26-2019 02:02 - last edited on ‎09-08-2020 11:28 by

Change 2 not buzzing when getting a text or call 

 

Moderator edit: Subject for clarity

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‎12-27-2019 18:06

‎12-27-2019 18:06

Hi @Denisewizz, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if your Charge 2 is not vibrating at all or just with notifications? If you setup an alarm, your device does vibrate or not? If you haven't already done so, please restart your Charge 2 following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted.

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