Diamond shape and 100 on Charge 3 screen

[Malbird]

My Charge 3 ran out of battery and when I went to charge it a diamond pattern appeared on the screen with 100 underneath. This disappeared and now it will not charge or respond at all when I press the side button.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Malbird. I'll be happy to assist with your Charge 3 behavior inquiry.

In order to charge your tracker again and turn it ON:

•  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Let me know how it goes and keep on visiting the forums.

[LJB99]

Hi @Malbird 

Did the advice from @AndreaFitbit work for you? I have the same issue and haven't found any solutions on the forums that work.

[Malbird]

Hi

No it didn't work and this was the second Fitbit that this happened to. The first one was replaced as it was in guarantee but the second one wasn't. I gave up with Fitbit and bought a cheaper version

[WilsonFitbit]

Hello @LJB99. It's nice to see you around. @Malbird Thank you for your reply. 

@LJB99 I appreciate the information and thanks for taking the time to post in this thread. At this time, I noticed that you also posted in this thread and you received information regarding the inconveniences that you reported. Also, I was able to see that our Support Team is currently working on your case and I'd recommend keeping an eye on your inbox since they will reply to your questions soon. 

@Malbird I'm sorry for the experience and thank you for taking the time to provide your feedback. Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.

[LJB99]

Hello @WilsonFitbit and thanks @Malbird for taking the time to reply, I appreciate that. For clarity, the "Support Team" are not currently working on my case. Their solution to my problem was to offer me a 35% discount on buying a new one. I have seen 2 different codes on my fitbit when I try to restart. 001 and 100. I'm a software engineer and I know that they must mean something. I'm just shocked that nobody on the fitbit team seem to know what they are and the only solution proposed on these threads is to hold the button down for 15 seconds......

[WilsonFitbit]

@LJB99 Thank you for your reply. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. I was able to see that you have replied back to your case. In this case, our Support Team should get back to you with additional information. 

Your understanding is very appreciated, but as mentioned above, replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

[Jrdbgates]

I have the same issue with the pulsating logo and showing 001 on the screen. This is the second fit bit I have owned and neither has lasted over two years. I am seriously considering going to another more reliable product. Currently I am not impressed with the quality of the fit bit or the applicability of the advice.  I am not interested in replacing my fit bit every two years even at a discount. 

[WilsonFitbit]

Hello @Jrdbgates. Welcome to the community forums.

I understand how you are feeling and I appreciate the feedback provided. At this time, I'd like to let you know that if you already tried a restart and a long restart: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

And the issue has persisted, my best recommendation is that you please reach out to our Support Team and they will be able to review your available options. Note that you can contact them through chat or over the phone by clicking here. 

On a side note, this thread is now closed and if you have any other inquiries or questions, please post them in a new thread. 

Hope this helps.