Difficulties to download clock faces-Charge 3

[Rianaros]

I have two new clock faces that cannot be downloaded: L-Azimuth and U-Azimuth

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Rianaros.

Thank you for the information provided.

I just searched those clock faces in the Fitbit Gallery but couldn't find them.

I would recommend making sure the names are spelled correctly and also please verify if they are compatible with your Fitbit Charge 3. In the right side of the clock face, you'll find the list of supported Fitbit devices.

For instructions on how to change clock faces on your Charge 3, please visit this article.

Hope this helps.

[Rianaros]

This and another clock face cannot be installed on Charge 3. It shows as an option though as well as U Azimuth



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[EdsonFitbit]

Thanks for your response @Rianaros.

For further investigation, please attach a screen shot of the clock face you want to install on your Fitbit Charge 3.

I'll be waiting for your response.

[LogCutter]

They are in the charge 4 gallery. But they show up in the charge 3 options for face with no screenshot preview. I can see them too but they cannot be installed.

[TehSmoo]

[TehSmoo]

I've been less than hugely impressed by fitbit.  Clock faces that don't work, oxygen measurement that's almost unfindable, my wrist band broke and I had to buy more online.  I bought a PACK of bands for far less than the SINGLE band that fitbit sells... you know, the band that BROKE?

[EdsonFitbit]

Welcome to the Fitbit Community, @LogCutter @TehSmoo.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If after following the instructions shared above you continue experiencing difficulties to install clock faces, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Rianaros]

Thanks for the respond. I personally felt that whoever replied to my question about downloading the click faces was utterly rude and I am upset by the way he answered me. I regret buying the Charge 3 or any other Fitbit device in this matter. 


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[SunsetRunner]

I absolutely regret it as well. I have lost interest and trust/benefit of the doubt with this company. 
I’m so upset, I hope they don’t last long as a business like this. 

[TehSmoo]

This is literally the screenshot you asked for, from your own app.

This explicitly shows you that the face does not display, or function.

I've given up on you.  You don't do much, your products break, the accessories are overpriced, and now you just want to sell the next model for more money.  Nope.

Moderator edit: all-caps

[EdsonFitbit]

Thanks for your responses, @Rianaros @SunsetRunner @TehSmoo.

Thank you for your feedback. We're sorry for any inconvenience this situation could have caused to you.

@TehSmoo, I would like to clarify that your screen shot didn't show up on my end. 

I reported this situation to my support team which is currently investigating why those 2 clock faces are not available to install. I'll keep you informed once any update be available.

If you have any question, please let us know.