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Difficulties with notifications-Charge 3

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‎10-01-2020 07:09 - last edited on ‎10-05-2020 17:17 by Fitbit Moderator

‎10-01-2020 07:09 - last edited on ‎10-05-2020 17:17 by Fitbit Moderator

Hi I have check all notifications setting and blue tooth is paired but I can’t see notifications on my iPhone 

 

Moderator edit: updated subject for clarity

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‎10-05-2020 17:16

‎10-05-2020 17:16

Welcome to the Fitbit Community @clarelawlor.

 

I'm sorry to hear that you are having difficulties with your notifications. Thank you for trying to resolve the issue before contacting us.

 

To address your issue better, please let me know what type of notifications are you having difficulties with?

 

For instructions to set up notifications, you can visit this article.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎10-05-2020 17:45

In response to EdsonFitbit

‎10-05-2020 17:45

I am having the exact same problem. Plus, my phone screen will not come up without pressing the side button. It has always worked. I know there 

'was' something on the app that allowed me to get the notifications going and the screen to light up. There is nothing there right now. The notifications don't turn on when I press in the side button like it used to do. I have turned off the phone for an extended period and I tried the 'reset' by holding the side button in for more than 10 seconds. I really like it when the face plate 'just' comes on when I move my wrist--not 100% of the time, but mostly. 

I assume the above makes sense to the moderator above; you might know, it doesn't make much sense to me.  : )

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‎10-05-2020 18:37

In response to modmad

‎10-05-2020 18:37

The same things are affecting my Charge 3 as modmad described. I have updated my phone and the Fitbit android app. What else can we do? Return it? I have only had it since the beginning of August.

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‎10-05-2020 19:03

In response to caroWort

‎10-05-2020 19:03

So after my updates I realized there must be a way to reboot my watch.  I found the information on rebooting and followed the instructions.  I seem to be getting notifications from texting.

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‎10-06-2020 08:50

In response to caroWort

‎10-06-2020 08:50

I am still not getting notifications after I did the reboot. But, thank you for writing. 

I think there is some issue with the Fitbit. My Charge 3 is not even a year old--it is 9 mos old. 

When I push in the side button, DND and Sleep come up; not notifications. 

I would appreciate feed back from the moderator, or better still a phone number for customer service.

 

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