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Difficulty syncing for the past week

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‎08-05-2019 11:49 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎08-05-2019 11:49 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Anyone else suddenly having tons of trouble getting synced?  I try on my phone, it says device not found.  over and and over.  I restarted the fitbit, restarted my phone, even removed and re-added the device (and THAT was horrible, because it would not find the device).  eventually get it to re-add to my account.  but will still only randomly connect and sync after an exhaustive amount of attempts. 

 

I also tried on my laptop - I still have the original dongle.  My computer won't find it either, which makes me think either it's a software issue, or my fitbit is dying. 

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‎08-05-2019 20:33

‎08-05-2019 20:33

Welcome to the forums!

 

Remove fitbit form your Phone Bluetooth

Shut Phone down for a minute
Restart Fitbit

Manual sync and let the device restart the Bluetooth

 

See this article as well

See this thread as well for syncing

 

Community Council Member

Wendy | CA | Moto G6 Android

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