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‎09-05-2019 11:20 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-05-2019 11:20 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I have had my Charge 2 since May 2017, which was a wedding present from my wife. This past weekend I discovered that there was, what looked like a crease, had developed. I contacted Fitbit customer support, who advised me that as this is out of warranty the best they can offer me is a 25% discount n a new model. I am appalled at the lack of understanding and customer care. These watches are not cheap, and it was a present. Has anyone else had poor experiences with Fitbit? 

Disgusted from West Sussex.

 

Moderator edit: Subject for clarity 

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‎09-06-2019 19:26 - edited ‎09-06-2019 19:27

‎09-06-2019 19:26 - edited ‎09-06-2019 19:27

Hello @Dorisashore, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, sorry for the inconvenience experienced with your Charge 2. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was submitted in your post is appreciated.

 

Since our Customer Support team already provided you with assistance, I recommend you to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll provide you with more information and details to resolve any doubts. Also, for any warranty-related inquiries you can check our policies here.

 

Don't hesitate to contact me back if you need anything else. 

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