Dim screen on Charge 3

[Krowkeu]

Just an update. My third Fitbit... Screen is so dim it can hardly be seen. By numerous other posts, they obviously know about this defect. Tried all the recommendations.. None worked. Bottom line, they're not taking responsibility. So this is my last Fitbit. Never again.  Pathetic.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Krowkeu. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you very much for the information and feedback provided, as well for the troubleshooting steps you've followed prior to posting. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

At this time, I'd like to confirm the troubleshooting steps you've followed. In the meantime, make sure that the brightness on your Charge 3 is set correctly, this setting can be found in the Settings App on your Charge 3. If you have questions about how to navigate your Charge 3, please check: 

How do I navigate my Fitbit device?

Also, make sure that Sleep Mode or Do not Disturb aren't enabled. If Sleep Mode or Do not Disturb are enabled, then the screen of your Charge 3 will be set to Dim. Lastly, you may change the clock face on your Charge 3 to a different one to see if that works. For more details, check: 

How do I change the clock face on my Fitbit device?

I look forward to your response.