Dim screen on Charge 3

[cathcass1]

Dim screen, can't read it during day, been months since the notifications worked

[AndreaFitbit]

Welcome to the Fitbit Community, @cathcass1. I'm sorry  to hear your Charge 3 screen is dim.

Please try  restarting your tracker:

Open the Settings app > on your device and tap About >  Reboot Device.

If your tracker is unresponsive:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep on visiting the forums. 

[7togo]

I did the restart and it is still hard to see. 

[cathcass1]

Can't see it to do it 😬

[AndreaFitbit]

Welcome @7togo and thank you for following the advised troubleshooting steps @cathcass1. I'm sorry that you haven't been able to see your Charge 3  screen. 

Please try a long restart: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Keep on visiting the forums. 

[Ch0ngma]

Go to Settings -> Brightness and tap that between Dim / Normal / Auto... somehow it manages to switch itself to Dim so it's impossible to see when outdoors.

[AndreaFitbit]

Thanks for getting back to us and for your advise @Ch0ngma. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[willjoe]

Just go to settings/brightness and select brightness you want Dim/Normal/Auto.

Regards,

Will

[Deannacat]

On the app or the device? There doesnt seem to be anywhere in the app to fix that and my screen is completely black. It vibrates when I press the button and/or plug in the cable, but I cant see anything to be able to make changes on the device itself.

[cathcass1]

On the device itself, was onto Fitbit seems there's nothing they can do,
gave 35% off my next one 😏

[Sarahdruken]

Same thing happening with mine.  Not sure how to fix.  Can't read anything on the screen

[AndreaFitbit]

Welcome to the Fitbit Community, @Deannacat, @Sarahdruken and thank you for letting us know about the discount you got  @cathcass1. I´m sorry to hear you can´t read your Charge 3 screen. 

Please confirm that you have tried the restart steps I recommended on my previous posts. You can also try changing your tracker´s clock face. 

[cathcass1]

Yes I've tried reset and changed clock faces

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you've tried reset and changed clock faces @cathcass1. 

I'm glad to hear that you got a discount.

Have a nice day.