Hi @Cookiequeen which device? You posted in the Windows 10 forum area
Best Answer@Cookiequeen your post was moved to the Other Charge Trackers forum area for more relevant responses. Please keep posting here and don't start a new thread so we can keep everything together for you.
This is from Fitbit "If you have an issue with your Charge 3 screen try restarting your device. If the issue persists, please contact Customer Support. "
Best Answer