Display activity details

[Promporn]

Why did the screen showing my activity change? I remember I didn't do or change anything. I prefer the previous displays.  How can I go back to how it was before?

I like its to show my heart rate cadido and all my activities. 

How can I have the display like before so, I don’t have to tap on to see it. 

Show the yellow bar the red bar like before its more easy to see. 

[JuanFitbit]

@Promporn , Nice to see you here. Thank you for your message and feedback. 

Could you please attach a picture on your reply, where we can see and identify the changes you described. 

See you around. 

[Promporn]

Thank you for your reply  @JuanFitbit 

I have heart disease and I need to use fitbit to monitor my activities and share with my doctor. The simpler the details, the better. If I have to press to look at each item one by one, it's inconvenient.

I think my request has been heard. 

This morning it's back to the way it was before. I'm so glad.

By the way, I don’t know how to attach the picture on my reply. 

[Promporn]

@JuanFitbit it’s happening again no heart rate no informations bar not the same as before 

 

[Promporn]

@JuanFitbit I really prefer the way it was before. I asked the help center they told me because of the application updated. Please if you can help bring back the same display 

 

 

 

[JuanFitbit]

@Promporn , Thank you for your updates and attached pictures. I'm totally with you to have a simplified view to show it.

Please try the following:

 -log out from the Fitbit app

- force quit it . (double tap on the multitasking button and swipe the app to close it)

-reboot phone (off /on)

Hope this helps.

[Promporn]

@JuanFitbit thank you for your attention to my problem. I did follow your instructions but there still the same its not working.

 

 

[JuanFitbit]

@Promporn , Thank you for keeping me updated and sharing the screenshots. 

To verify with our team, could you please let me know the brand and model of your mobile device as well as the operating system's version (eg. Android  9, iOS 13, Android 11, etc)

See you around. 

[Promporn]

@JuanFitbit I am using IPhone 11,  iOS 15.4 

thank you for your help. 

[JuanFitbit]

@Promporn . Thank you for your reply with the information. I've informed our team and they'll have a look at this. Should I get further information, I'll be more than glad to inform you over here. 

See you around,