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‎10-07-2020 14:21 - last edited on ‎11-17-2020 10:19 by Fitbit Moderator

‎10-07-2020 14:21 - last edited on ‎11-17-2020 10:19 by Fitbit Moderator

 I updated the software as prompted by the app. Shortly after the screen went blank. I have tried all suggestions of forum to no avail. Finally unpaired my charge 3 uninstalled app and reinstalled it. Now i am stuck ad I need 4 digits displayed on fitbit screen to pair it. Any suggestions please? Thanks

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3 REPLIES 3

‎10-07-2020 14:20

‎10-07-2020 14:20

 I updated the software as prompted by the app. Shortly after the screen went blank. I have tried all suggestions of forum to no avail. Finally unpaired my charge 3 uninstalled app and reinstalled it. Now i am stuck ad I need 4 digits displayed on fitbit screen to pair it. Any suggestions please? Thanks

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0 Votes

‎10-07-2020 14:44

‎10-07-2020 14:44 

I bought the charge 3 a year and a half ago, I wanted it because of the HR function, I'm a pacemaker user and I like to monitor my heart rate. For the third time, the Charge 3, after updating it had a dark display, the last two times after weeks of trying I managed to resuscitate it, now even by miracle and I have been trying for months! I feel it vibrate, but I can't see anything on his screen. I did all the suggested procedures NONE of them worked. I am very disappointed with this smart bracelet. This time, I had the unfortunate idea of ​​disconnecting the bracelet (unpairing) and reinstalling everything ... Now I can't pair, because I don't see the codes on the screen. **ahem** clock. Worst of all, I bought it in the USA, but I live in Brazil. I have nowhere to take you for technical assistance. Money thrown in the trash.
I have already contacted fitbit, but you do not try to help me. I do not speak english. Portuguese and Spanish only. I use the translator to make me understand.
Thanks for listening,
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‎10-07-2020 14:46

In response to CarolRedis

‎10-07-2020 14:46

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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