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[Cherry247]

The display on my charge 2 has randomly switched so reads backwards almost like in a mirror 

it is on as normal  with the button to the left and I have tried a reset?? 

It syncs with an iPhone 

Does anyone have any ideas 

thanks in advance 

Moderator edit: Subject for clarity

[RicardoFitbit · Accepted solution]

Hi @Cherry247, welcome to the Community Forums!

 I appreciate all the details that were shared in your post and for trying our restart process prior to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Cherry247]

After several resets all is ok 

many thanks 

[RicardoFitbit]

Your reply and update are appreciated @Cherry247, sorry for the delay in responding.

I'm happy to know that after trying our restart process several times your device is working again as the way it was designed, your effort troubleshooting this matter is really appreciated. Please don't hesitate to contact me back if you need further assistance or if you have any additional questions for me to answer.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to assist you! 

[Paroparo]

I would like to express my thanks for this answer.  My problem was initially that I had a 'normal' (i.e. not back to front) display on my Charge2 except there appeared to be a bar on the left which looked like the remnants of the 'days steps achieved fireworks' and the actually steps/display was pushed over to the right.  I restarted the Charge2 which produced the back to front display (still with the bar on the left) which brought me to this thread.  I then followed the advice in this thread and eventually got back to the normal display without the bar.  I did go through many weird displays after each reboot including back to front but with a sort of 'cracked' display with the bar still on the left.  So anyone reading this, persevere, it may take many reboots and you will get there (fingers crossed).

[DavyPaul]

i have this fault atm. multi rresets do not seem to fix it 😞