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‎09-12-2019 03:13 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 03:13 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hi there,

Just wondering if anyone can help, the screen on my charge 2 has gone blank, it went a little blurred yesterday and then just black, have tried resetting it to reboot and no joy, it still connects to the app so that i can log in via phone/pc and data is still recording, but no display.

i keep looking at my wrist to see the time and its not there.

Any ideas on fixes/resolutions?

Appreciated,

Many Thanks

Zoe

 

Moderator edit: Subject for clarity 

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‎09-13-2019 17:53

‎09-13-2019 17:53

Hello @ZHomf, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting your Charge 2 prior to posting. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

In the meantime they contact you, let me know if you have any additional questions.  

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