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App not working

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‎09-14-2019 03:47 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-14-2019 03:47 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I can log into my account via the website but for the app log in says password incorrect,if I choose forgot password it says sorry there is an error and then freezes so now I can’t use the app.

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‎09-15-2019 11:24 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

‎09-15-2019 11:24 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

@Karencam76 Welcome! It's nice to have you on board!

Let me help you with your Fitbit app not working. Which phone and which OS version is it running? If it is an Android device then go to settings > apps > Fitbit and delete the apps cached data. Restart your phone too. If the issue persist (regardless of platform) then uninstall and reinstall the app.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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