Display not responding

[Nmeron]

My screen froze and will not reset , is no longer visible to my devices. Is there any tips on getting past the frozen screen 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Nmeron, thanks for your post, welcome to the Community Forums!

Thanks for the details that were shared in your post and for troubleshooting this prior to posting. Support team informed me that they already provided you with assistance regarding this situation. That said, I recommend you to contact them back if you have any additional questions about the information that was provided by them, I'm sure that they'll be happy to give you more information and details.

Let me know if you need anything else, I'll be around.

[Nmeron]

I unfortunately had to take a phone call in the middle of my chat with the
representative and when I came back all of their comments and my comments
were gone. Is there somewhere that I can find the replies?
Norm

[RicardoFitbit]

Your reply is appreciated @Nmeron.

You can obtain a chat transcript of your conversation with our Customer Support team, please contact them back and request that information to move forward with this. As it turns out, I'm unable to access to such information nor to your Fitbit account details to check on this.

Don't hesitate to contact me back if you have any additional questions for me to answer. 

[Nmeron]

) Rose: Hi Norm , My name is Rose. How can I help you?
( 2m 1s ) Norm : My charge 2 has a frozen screen. Tried restarting. Frozen
screen returns. My mobile devices can not find it either
( 2m 5s ) Rose: I’ll be more than happy to help you with your Charge 2 that
has a frozen screen.
( 2m 9s ) Rose: For us to better assist you, may I first know the email
address associated with your Fitbit account?
( 2m 34s ) Norm : norm.e.meron@gmail.com
( 2m 39s ) Rose: Thank you, please allow me to check on this.
( 3m 36s ) Rose: Checking here, I can see that your Charge 2 synced 1 day
ago with 90% battery level.
( 4m 10s ) Rose: May I confirm, is the issue is on the replacement or the
old Charge 2?
( 5m 11s ) Norm : This is my old one that wonk receive messages from my
phone the one I have now is a replacement received from you on my initial
complaint
( 5m 52s ) Norm : Replacement
( 5m 55s ) Rose: Thanks for letting me know. Checking here, it's not
currently paired, may I confirm if how did you tried the restart?
( 6m 25s ) Norm : On the charger, push the button
( 6m 44s ) Rose: May I know what did you see after the restart?
( 7m 13s ) Rose: And may I know what do you see on your screen right now?
( 9m 13s ) Rose: I haven’t heard from you. Are you still with me? This chat
will close after 1 minute.
( 10m 16s ) Rose: I’m going to close this chat. Should you need further
assistance. Please reopen a new chat or visit help.fitbit.com. Thanks for
contacting Fitbit ... not really a solution to my issue.
Norm

[RicardoFitbit]

Thanks for bringing this to my attention @Nmeron, your reply is appreciated. Pardon me for the delay in replying.

I appreciate the chat transcript that was shared on your post. Please contact our Support team to receive further assistance, I'm sure that they'll answer your doubts regarding this situation.

I'll be around.