help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2019 15:41 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-25-2019 15:41 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hi, I am wondering who could help? My fitbit is not pairing with my phone. I tried set it up many times and not working. So, I'm hoping that anyone could help me. I am also trying to update the dates and resetting it and doesn't seem to work. Help!

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎09-27-2019 17:35

‎09-27-2019 17:35

Hi @Mjone, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

Best Answer
0 Votes