Display not turning on

[Prem09]

My charge2 display suddenly went black couple of days ago. At first I thought it was because of low charge, so i put it on charge and realised that the screen still is all.black. I checked the app and noticed that all the trackers were fine , charging & syncing as well and the update was up to date.

I did  wore it for a day with blank display to verify on the tracker, charge and sync and everything seems to work fine apart from the display. I tried restarting but the display won't just come back.

Please suggest if you have solution to this.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Prem09, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Prem09]

Hell yeah.!! The resolution provided your customer support was go and get a new fitbit device. We cannot help you..!!

Warning all the folks checking onto this post Fitbit devices are good for a year or 2 and after their warranty period they will simply ask you to get a new one and they cannot help.

Wonder if this is their marketing strategy but seriously you are losing on your customer loyalty.

[RicardoFitbit]

Your reply is appreciated @Prem09.

Thanks for taking the time to share your thoughts and personal experience. As mentioned before, since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.  

Let me know if you need anything else.

[Maof5]

This has happened to mine, I have had it 3 years, n this is the first time the screen has gone blank, the green lights are on, battery is fully charged, I have tried to delete the app n re sync my watch, but now I can’t do it as I can’t see the 4 digit code, my watch vibrates, please advise.

[RicardoFitbit]

Hi @Maof5, welcome to the Community Forums!

Thanks for trying some troubleshooting steps and for the details that were shared with me. Since the restart process didn't resolve your issue, please follow the next steps to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if the issue persists and if further assistance is needed.