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‎01-26-2020 12:00 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-26-2020 12:00 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hello. My charge 2 screen went dark. It worked fine yesterday but today it is dark. Green lights still appear on the back and I’ve restarted it twice and nothing. It’s only 9 months old. 

 

Moderator edit: Subject for clarity 

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‎01-26-2020 13:00

‎01-26-2020 13:00

Contact Customer Support.

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‎01-28-2020 13:32 - last edited on ‎09-12-2025 16:10 by Fitbit Moderator

In response to SunsetRunner

‎01-28-2020 13:32 - last edited on ‎09-12-2025 16:10 by Fitbit Moderator

Hi @Emgoodin, welcome to the Community Forums! Sorry for the delayed reply.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 2 device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

@SunsetRunner Thanks for your support.

In the meantime they contact you, let me know if you have any additional questions.

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