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‎05-13-2020 07:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-13-2020 07:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Tried restarting it over three times but doesn’t work. Sometimes randomly comes back on but has lines across it. Everything else is working. Is there anyway to fix the screen? 

 

Moderator edit: Subject for clarity 

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‎05-19-2020 17:07 - last edited on ‎09-13-2025 13:28 by Fitbit Moderator

‎05-19-2020 17:07 - last edited on ‎09-13-2025 13:28 by Fitbit Moderator

Hi @3kirsty_rose, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention. To resolve the issue you're experiencing with your Charge 2, I recommend you to follow the next steps to perform a restart process and let me know if the issue persist:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Keep me posted and let me know if you have any additional questions. 

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