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Cannot go into Activities on the Fitbit app

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‎05-11-2020 06:06 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-11-2020 06:06 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I tracked an activity this morning and was going to go back to complete it.  I now cannot get into activities at all.  I have tried closing and reopening app and turning phone off and on again.  Am I missing something?

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 12:29 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

‎05-21-2020 12:29 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

@BootySB Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with accessing the activities area on your Fitbit app and thank you for troubleshooting this issue. I suggest you actually log out from the app, restart your phone and log back in. Also make sure the app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-21-2020 14:28

In response to AlvaroFitbit

‎05-21-2020 14:28

Thanks for the response. I did that and it sorted the problem. 👍

Sent from Sarah's iPhone
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‎05-24-2020 11:31

In response to BootySB

‎05-24-2020 11:31

@BootySB thank you for the update.

 

Really happy to hear that your issue was resolved and thank you for confirming these instructions helped you as they may help other members in the same situation.

 

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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