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Display not turning on

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‎05-26-2020 17:01 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-26-2020 17:01 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

This morning i noticed my Charge 2 did not update my sleep and keep track of my heart rate. I went for my walk and noticed that the HR monitor was not working. I thought I would try to restart to see if it would come back on. It did not but I did notice there was a line missing in the display. A few hours went by and noticed the screen went blank and is not back on. Maybe my Fitbit display is bad or the Fitbit is not actively displaying on charge 2  but I did notice it is still syncing to my mobile phone. 

 

Moderator Edit: Clarified subject

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‎05-27-2020 19:36

‎05-27-2020 19:36

Hi @Quadshot8, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, certainly, the display of your Charge 2 is not working as the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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