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‎07-13-2020 20:45 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-13-2020 20:45 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Charge 2 display is blank.tried restarting.nothing happens.green lights are on.but nothing on display.

 

Moderator Edit: Clarified subject

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‎07-14-2020 21:05 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

‎07-14-2020 21:05 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

Hi @SumanaDas, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying our restart process before to posting over here. Since you're still experiencing difficulties, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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‎07-16-2020 19:58

In response to RicardoFitbit

‎07-16-2020 19:58

Yet no communication is made.still waiting.

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‎07-17-2020 17:49 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

In response to SumanaDas

‎07-17-2020 17:49 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

Your update is appreciated @SumanaDas.

Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Let me know if I can help you with anything else.

I'll be around. 

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‎08-25-2020 10:11

In response to RicardoFitbit

‎08-25-2020 10:11

Still no communication is made from fitbit.it's really annoying.a product costing so much money not even working for a couple of years.and there is also so much poor support.really disappointed with fitbit and it's support team.

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