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‎08-08-2020 11:03 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-08-2020 11:03 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

All working well but the screen shows no signs of life. It’s still recording activity and relays to the app fine - but screen blank. Resets etc tell you to wait for screen signals - but apart from a few dotted lines I get nothing. How do I get hold of a new screen and can I replace it myself.... any help welcome?

 

Moderator Edit: Clarified subject

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‎08-10-2020 15:06

‎08-10-2020 15:06

Hi @davidworby, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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