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Display not working properly

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‎08-08-2019 08:45 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-08-2019 08:45 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I've had my Fitbit for a little over 2 years, and just recently I noticed the display screen has started getting darker and I can no longer read texts when they pop up on my Fitbit. When looking at the screen, there are dark lines that go through the numbers and I was wondering if there was any way to fix that or if it's just my Fitbit getting old and dying.

 

Moderator edit: Subject for clarity 

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‎08-09-2019 17:23

‎08-09-2019 17:23

Hi @cmdggan, thank you for bringing this to my attention, it's a pleasure to assist you today with your Charge 2 display concern. Welcome to the Community Forums!

 

I appreciate all the details that were shared in your post, certainly this is not the way we designed our Charge 2 to perform. If you haven't already done so, please restart your Fitbit device with the following steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Looking forward to your reply if you need further assistance. 

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