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Display not working

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‎09-07-2019 21:30 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-07-2019 21:30 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My charge 2 has display issues. Tried resetting with the device in the charger and playing with different clock faces to no avail. It’s like the display is split in half. 

 

For example, when charging, the top of the battery picture is in the bottom half of the display, and the bottom of the battery is in the top half of my display.

 

is there a way to attach pictures? I tried copy and paste to no avail

 

thanks for any help 

 

Moderator edit: Subject for clarity 

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‎09-08-2019 11:35

‎09-08-2019 11:35

Hello @Ziggy905, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, also, thanks for troubleshooting this prior to posting. I was informed by our Support team that they already provided you with assistance about this display situation. That said, my best advise for you will be to get in touch with them again if you have any additional questions about the outcome of your case for more information and details.

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

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