08-05-2019
06:20
- last edited on
09-08-2020
13:57
by
MatthewFitbit
08-05-2019
06:20
- last edited on
09-08-2020
13:57
by
MatthewFitbit
My fitbit started to show dead pixels within the last 2 day. This morning I've woken up to the screen backwards and most pixels missing. And now this afternoon the screen is blank. I've tried charging it and restarting it but still nothing. Not sure what else to do.
Moderator edit: Subject for clarity
08-05-2019 14:00
08-05-2019 14:00
Hello @Ggirl88 welcome to the Community Forums! It's a pleasure to assist you with your device concern.
I'm sorry to know that you're experiencing such difficulties with your Charge 2, thank you for troubleshooting this situation prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you in a short period.
In the meantime they contact you, please let me know if I can do anything else for you.
11-22-2019 10:46
11-22-2019 10:46
Exactly the same with me, lost lines of pixels, then died and can’t reboot. Just outside the warranty too. Looking at these forums it’s a common problem and has been going on for years!