not able to sync

[farmingtonCT]

I haven't been able to sync my charge 2 since November. I tried removing and reloading quite a few times. I gave up trying but I thought I would try one more time, any suggestions?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

[farmingtonCT]

Thanks, I actually got it to work after installing as a new fitbit and then uninstalling the last one.