Charge 2 not getting sync - Fitbit Community

Charge 2 not getting sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

Shikhajoshi

1 0 0

I am not able to sync my charge 2. What can be done

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17589

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Best Answer