Charge 2 not getting sync - Fitbit Community

Charge 2 not getting sync

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Shikhajoshi

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I am not able to sync my charge 2. What can be done

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SteveH

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The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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