Display not working

[DonnaWolfy]

My 6 month old Charge 2 is unresponsive.  I assumed that the battery is flat andconnected it to the charger, no display and no vibration,  Cleaned contacts, no change.  Tried another charging cable and usb socket, no change, Tried pressing the button nothing happened,  The two green lights on the back are flashing but everything else is dead.  What should I do to bring it back to life?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @DonnaWolfy thanks for bringing this to my attention, welcome to the Community Forums!

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting. Since the heart rate sensors of your Charge 2 are still flashing, this means that is the display that's not working as the way we designed it. That said, if you haven't already done so, please follow the next troubleshooting steps to complete a restart process:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Keep me posted, I'll be looking for your reply.

[DonnaWolfy]

I've tried to do what you say both connecting to a USB port and also to a mans power charger and with neither of them does the tracker vibrate.  I've also tried another charger cable with no success and to make sure I;ve used that cable to connect to another Chafrge 2 successfully.  Also ckeaned the contacts on the Charge 2 but no success. 

So I'm unable to get as far as restarting by holding in the button.

Any more suggestions?

[RicardoFitbit]

Thanks for your reply and update @DonnaWolfy, sorry for the delay in responding your post.

Thank you for taking in consideration the troubleshooting steps that were shared on my previous post, your effort and patience troubleshooting this situation is appreciated. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you soon.

In the meantime they get in touch with you, let me know if you have any additional questions.

[Lizhern550]

I already restarted my Fitbit charge 2 but, screen is still blurry. Just white

[RicardoFitbit]

Thanks for your post, welcome to the Community Forums @Lizhern550.

I appreciate your effort and patience troubleshooting your device with the restart process. Our Support team was contact on your behalf as well to receive further assistance with the situation you're currently experiencing with your Charge 2. Please constantly check your email inbox, they'll be in touch with you in a short period. 

Don't hesitate to ask me any additional questions you may have in the meantime they get in touch with you.