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‎09-12-2019 22:22 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 22:22 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Fitbit Charge 2 Display has gone blank for the past one month. The rest such as steps, sleep etc works fine... what should i do.. I Tried placing it on charge and pressing the button -- no luck 

 

Moderator edit: Subject for clarity 

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‎09-13-2019 16:39

‎09-13-2019 16:39

Hi @MARUTHI2513, welcome to the Community Forums.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting, certainly your device isn't working as the way it was designed. If you haven't already done so, please try the following steps to restart your device:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted and let me know if you have any additional questions. 

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