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‎12-19-2019 14:34 - last edited on ‎09-08-2020 11:28 by

‎12-19-2019 14:34 - last edited on ‎09-08-2020 11:28 by

I love my charge 2. Today it started randomly buzzing when I was in a meeting and doing the relaxation breathing. I hadnt pressed anything.  It seemed ok for a while again but this evening it was stuck on the alarm time screen. I reset it by plugging it in and pressing the button for 4 seconds. It vibrates and the screen went blank.. I have tried it again and for 15 seconds and the screen remains blank. It does vibrate and the green sensors are flashing.. I fell asleep for a while after work and the app has recorded that so it seems it is working despite being blank. 

Any help?  

 

Moderator edit: Subject for clarity

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‎12-20-2019 10:52

‎12-20-2019 10:52

Hello @Lonnyfox, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve your concern. Therefore, since you're already contacted them, I recommend you to contact them back if you have any additional questions about the information that they provided or if you require further assistance as well.

 

Don't hesitate to ask me any additional questions you may have.

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