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Distorted display when needs charging

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‎10-20-2020 10:43 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 10:43 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

My Charge 3 is one month old and when it needs charging the pixels are missing and distorted, I have tried reset but nothing seems to work,  any advice!

 

 


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‎10-21-2020 09:50 - last edited on ‎12-03-2024 07:51 by Fitbit Moderator

‎10-21-2020 09:50 - last edited on ‎12-03-2024 07:51 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @Olly10.  

Thank you for all the details that you've provided regarding the problem you've been experiencing with the display of your Charge 3 and about the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Have a nice day! 

Davide | Italian and English Community Moderator, Fitbit


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